ACY Securities: Customer Support Issues

ACY Securities, a Sydney-based forex and CFD broker founded in 2011, parades its ASIC license and boasts of “institutional-grade infrastructure” to lure traders into its web of over 2,200 instruments. With platforms like MetaTrader 4, MetaTrader 5, and their proprietary LogixTrader, they promise seamless execution, low spreads from 0.0 pips, and a $50 minimum deposit to democratize wealth-building. Yet, this polished exterior conceals a sinister reality: a broker engineered to exploit, defraud, and devastate. As an investigative journalist who’s spent years dissecting financial scams, I’ve waded through the cesspool of user complaints, regulatory warnings, and industry analyses to uncover ACY’s true nature. From vanishing profits and withdrawal blockades to manipulative fees and aggressive censorship, ACY Securities isn’t a partner—it’s a predator. Trustpilot’s one-star reviews and global blacklists reveal a pattern of harm that’s anything but accidental. This damning report is a clarion call for investors to steer clear and for authorities like ASIC, CNMV, and FSA to dismantle this deceptive machine before it claims more victims.

The Bait: A Siren Song of False Promises

ACY Securities casts a wide net, targeting everyone from starry-eyed novices to seasoned traders with a marketing blitz that’s equal parts dazzling and deceitful. Their website, a glossy showcase of “ultra-fast execution” and “deep liquidity,” dangles access to forex, commodities, indices, and crypto CFDs with leverage up to 1:500. The low $50 entry for a Basic account feels like an open door to financial freedom, while their ProZero and Bespoke accounts promise tighter spreads for the ambitious. Social media ads flood YouTube and Instagram with tales of traders turning pocket change into fortunes, and their “Pip Hunter Trading Contest” adds a gamified allure, offering $75,000 in allocations to top performers. It’s a carefully crafted illusion, designed to hook the hopeful with dreams of easy riches.

But the reality is far uglier. Trustpilot reviews expose the bait-and-switch: initial trades often yield small wins, fostering trust, only for the screws to tighten. One user described an account manager’s “remarkable results” early on, calling three times weekly to build confidence—until the inevitable push for larger deposits began. These managers, cloaked in friendliness, employ high-pressure tactics, urging clients to borrow or liquidate assets for “once-in-a-lifetime” trades. A Filipino trader, starting with $505 in July 2024, saw profits climb to $723, only to face a withdrawal gauntlet of endless verifications—selfies, passport videos, and vague “trading reviews” that stalled payouts indefinitely. This isn’t customer service; it’s coercion, exploiting psychological vulnerabilities to extract every last cent. The harm ripples outward—families strained by debt, savings obliterated, and trust in markets shattered. ACY’s lure isn’t opportunity; it’s a trap sprung with precision.

The Sting: Profit Theft and Withdrawal Sabotage

Once ensnared, traders face ACY’s true game: keeping your money hostage. Trustpilot’s one-star reviews are a litany of financial carnage. A Singapore trader in September 2024 watched a $2,905 profit flip into a $2,861 loss overnight, gutted by $5,766 in retroactive swap fees applied without warning during a weekend market close. “They charge fees as they please, especially if you’re winning,” he raged, noting the MT4 platform failed to reflect these costs in real time. Another victim, Kyla, recounted a gut-wrenching saga in September 2025: guided by an account manager into “significant investments,” her balance soared until unauthorized trades labeled “unwise” obliterated it. Her closure request was ignored, and an email later cited “inadequate balance due to trade fluctuations” as platform access was revoked. Only third-party recovery experts salvaged her funds, branding ACY a “fraudulent scheme.”

Withdrawals are a particular point of pain. A Malaysian trader’s $15,000 request was frozen in limbo, while a UK retiree lost half of £140,000 to unauthorized trades, with the manager vanishing post-loss. Laith Abualia’s July 2024 complaint highlights technical sabotage: as his account neared stop-out, the deposit button disappeared, thwarting a margin boost. ACY’s response? A dismissive “internet issue” excuse, despite their “tech-forward” branding. These aren’t glitches; they’re deliberate roadblocks, designed to trap funds while clients despair. The emotional toll is catastrophic—retirees face ruin, professionals endure harassment, and one reviewer, hit with a $23,000 swap reversal, admitted to suicidal thoughts. ACY’s operations don’t just harm wallets; they devastate lives, with every delay and fee a calculated blow.

The Cover-Up: Censorship and Regulatory Dodge

ACY’s fraud extends beyond theft to a brazen campaign of silencing critics. Their 4.5 Trustpilot rating, built on 695 reviews, is a house of cards propped by dubious five-star praise. One-star reviews, raw with anguish, are met with robotic replies: “We couldn’t locate your account… this is misleading… please remove.” A phishing alert on acypartners.com? Dismissed as fake. Joseph’s recovery via third-party help? Labeled “inappropriate use of the ACY brand.” It’s gaslighting dressed as customer service, invalidating victims to sanitize their image. Worse, ACY allegedly wields fraudulent DMCA notices to scrub critical posts from forums, impersonating users to kill credibility. This isn’t resolution; it’s reputation laundering, ensuring the glowing facade overshadows the truth.

Regulatory evasion fuels this impunity. While ASIC regulates the Australian arm with segregated funds at Commonwealth Bank, international clients are shunted to Vanuatu’s VFSC—a Tier-4 regulator with minimal oversight—or St. Vincent’s unregulated void, offering zero protection. ForexBrokers.com assigns a 75/100 Trust Score, flagging this “high-risk” patchwork. Spain’s CNMV blacklisted ACY in February 2024 for unlicensed operations, with Japan’s FSA and Malaysia’s SC issuing similar warnings. Ties to the “Godfather of Japanese Stocks” scam, a ¥100 million Ponzi funneling victims to ACY, underscore their predatory reach. Clone sites and a 60GB data breach spilling client info into the dark web further erode trust, yet ACY’s X feed preaches anti-scam tips—a bitter irony when users tag them in fraud alerts. This is a broker dodging accountability while burying dissent, leaving victims voiceless and regulators outmaneuvered.

The Broken Tools: Platforms and Promises That Fail

ACY’s platforms—MT4, MT5, and LogixTrader—are marketed as cutting-edge, but they’re riddled with flaws that amplify harm. LogixTrader, their proprietary web platform, supports only 161 of 2,200 symbols, lacks chart trading and news headlines, and falters on mobile responsiveness. ForexBrokers.com notes its “nice streamlined design” but slams the absence of basic features, leaving traders stranded in volatile markets. MT4 and MT5 fare better but aren’t immune to manipulation—retroactive swap fees and execution “glitches” like Laith’s vanishing deposit button suggest backend tampering. The Tradays economic calendar requires a separate app, complicating access, while copy trading via SoFinx excludes Australians, limiting its reach.

Education, another touted strength, is a letdown. With over 50 articles and a dozen videos, ACY’s content is “on par with industry average” but lacks depth, filters for experience levels, or progress tracking. Webinars exist, but they’re more marketing than mentorship, failing to address scam red flags like Martingale EAs that ACY once promoted. The discontinued ICHI Scalper tool hints at a pattern of overpromising and underdelivering. These shortcomings aren’t oversights; they’re barriers, keeping traders dependent on manipulative “guidance” from account managers who prioritize ACY’s profits over client success.

The Human Cost: A Trail of Shattered Lives

The harm ACY inflicts isn’t abstract—it’s visceral, etched in the stories of its victims. Trustpilot’s one-star reviews are a gallery of grief: retirees stripped of nest eggs, professionals hounded by relentless calls, families fractured by debt. The UK retiree’s £140,000 loss wasn’t just money; it was security, stolen by unauthorized trades and ghosted managers. The Singapore trader’s profit-to-loss flip wasn’t a market quirk; it was theft, enabled by opaque fees. Kyla’s descent from hope to despair, locked out of her account, reflects a broader pattern of psychological warfare. These are real people—parents, dreamers, workers—whose trust was weaponized against them.

Globally, ACY targets vulnerable markets like Asia, where financial literacy gaps make scams easier to pull. The ¥100 million Japanese Ponzi, routing victims through ACY’s doors, exploited cultural trust in ethnic networks. Europeans face cross-border hurdles, their complaints dismissed by offshore entities. The 60GB data breach, exposing personal data, adds insult to injury, with ACY’s tepid response prioritizing denial over remedy. In an industry where 74-89% of retail CFD traders lose money, ACY ensures losses are maximized through deceit, leaving a trail of financial and emotional wreckage.

Conclusion

ACY Securities is no broker—it’s a betrayal machine, cloaked in ASIC’s legitimacy but thriving on fraud, manipulation, and censorship. From luring traders with false promises to trapping funds in withdrawal mazes, from rigging fees to silencing critics with DMCA abuse, ACY’s playbook is a masterclass in deception. Trustpilot’s one-star cries and global blacklists—from CNMV to FSA—expose a predator that profits by plundering. Investors: Run, don’t walk, from this gilded trap; safer brokers abound. Regulators: ASIC, CNMV, FSA, it’s time to act—probe the fraud, audit the offshore shells, and stop this carnage. The human toll—shattered savings, broken spirits—demands justice. ACY Securities isn’t building wealth; it’s burying it, and every day it operates unchecked is another day of devastation. Expose them, protect yourself, and let this be their reckoning.

Written by

Nancy Drew

Updated

1 month ago