Mr Rex Casino: Withdrawal Delays and Poor Support,

Introduction

In the fast-paced world of online betting, platforms like Mr Rex promise excitement, big wins, and smooth gameplay. Launched as a combined sportsbook and casino, Mr Rex (mrrex.com) attracts users with colorful themes, welcome bonuses, and a simple interface that appeals to both beginners and experienced gamblers. On the surface, it seems vibrant and reliable, but a closer look tells a very different story. As of October 2025, Mr Rex has a Trustpilot rating of just 2 out of 5, labeled as “Poor,” based on only 22 reviews. The majority of these are 1-star complaints describing frustration, betrayal, and financial loss. Many users searching for “Mr Rex scam” or “Mr Rex withdrawal problems” will find these experiences strikingly consistent. This analysis draws from 15 visible 1-star reviews spanning from September 2022 to July 2025, highlighting common complaints about withdrawals, customer service, verification, and bonus issues. By the end, it will be clear that Mr Rex is not a trustworthy betting platform, and it serves as a cautionary tale for anyone entering the online gambling world.

Withdrawal Woes

One of the most persistent issues highlighted by users is the inability to withdraw winnings in a timely manner. Many reviewers describe delays that stretch for weeks or even months, with accounts suddenly blocked or subjected to endless requests for identification. This is not isolated bad luck; it is a clear pattern suggesting deliberate stalling designed to frustrate users. One review notes, “Two weeks later and still not processed withdrawal. Keep asking for more and more forms of ID.” Another user vented frustration over a £180 win that remained unresolved after ten weeks, far exceeding any reasonable processing period. Smaller wins are not exempt either, with users reporting delays on amounts under £100. One review sarcastically exclaimed, “Won £91 and £97 still waiting after 3 weeks… Scammers R US,” capturing the exasperation felt across the platform. In extreme cases, users attempting withdrawals of several thousand pounds report that their accounts were blocked entirely, leaving life-changing sums inaccessible.

These withdrawal delays often intersect with regulatory concerns. The UK Gambling Commission mandates prompt payouts, typically within 72 hours for e-wallets, yet Mr Rex regularly ignores these standards under vague excuses such as “internal reviews.” Players also report hidden fees for deposits and withdrawals, further aggravating the situation. Users seeking quick payouts find themselves trapped, sometimes waiting months while support ignores emails. For those wondering about remedies, the Independent Betting Adjudication Service (IBAS) can offer some recourse, but even this avenue produces slow or uncertain results.

Customer Service

Compounding the withdrawal issues, Mr Rex’s customer service is widely criticized as slow, unhelpful, and often nonexistent. Users describe fragmented replies, long wait times, and generic responses that provide no real assistance. One reviewer commented, “No joined up communication from customer service. Awful, don’t waste your money and time!!” Language barriers make matters worse, with live chat representatives often unable to communicate clearly in English, forcing users to navigate confusing responses like, “This is with the relevant team, you will be updated via email.” Many describe these messages as stalling tactics while their funds remain inaccessible.

Outsourced support teams appear to drive much of this inefficiency. Mr Rex, powered by ProgressPlay Limited, relies on low-cost customer service, resulting in miscommunications and delays. Phone contact is intentionally limited, leaving players dependent on chat or email channels that often produce no results. Some users advise documenting everything – screenshots of chats, bets, and balances – to build proof for complaints. However, even escalating issues to the Gambling Commission can take months to resolve, highlighting how poor service erodes trust and leaves users vulnerable.

Verification Hell

Once a user wins, the nightmare often continues with endless verification requests. Account verification, which should be a one-time process, often becomes a marathon, requiring repeated uploads of IDs, utility bills, and bank statements. Complaints indicate that verification demands intensify suspiciously after big wins, leading some users to suspect fraudulent practices. One user reported having £1,300 in winnings confiscated because of a claim that another household member held an account, while only deposits were refunded. Others noted simultaneous issues like hacked email accounts coinciding with document submission, raising concerns about data security.

These experiences highlight a broader risk: sharing sensitive personal information with a platform rated “Poor” on Trustpilot introduces potential exposure to identity theft or phishing. Users consistently warn that verification delays are indefinite, and some accounts are ultimately denied without explanation. For players, these verification hurdles are a hallmark of untrustworthy operators, converting standard KYC (Know Your Customer) procedures into a tool of control rather than security.

Bonus Betrayals

Mr Rex promotes large bonuses and free bets to entice new sign-ups, but 1-star reviews reveal that rewards are often uncredited, disputed, or ignored. Users describe scenarios where welcome offers were denied or voided for unclear reasons, sometimes referencing other sites within the same ProgressPlay network. One reviewer explained, “I signed up to their welcome offer but upon my qualifying bet settling, they didn’t pay my free bet. They told me that I had used it already at one of their sister companies… It’s been a couple of months.” Others report contacting support about bonuses only to be ignored or “ghosted,” eroding trust and highlighting the lack of transparency in terms and conditions. Many complaints suggest that wagering requirements and vague rules are used as bait-and-switch tactics, luring users to deposit and play, then denying rewards without justification. Compared to regulated and transparent sites like William Hill or Bet365, Mr Rex’s bonus model appears designed to extract deposits while minimizing payout obligations.

Conclusion

The complaints about Mr Rex paint a consistent picture of delayed withdrawals, unresponsive customer service, abusive verification procedures, and misleading bonus offers. With a Trustpilot rating of 2 out of 5 based on 22 reviews, the platform is far from reliable. Users are advised to approach this site with caution, prioritize transparency, and avoid depositing significant sums. For safer online betting, players should seek licensed, well-reviewed platforms that honor payouts and provide professional support. Those affected by issues on Mr Rex can seek help through organizations like GamCare.org.uk.

Ultimately, the collective experiences of dissatisfied users serve as a warning: due diligence in online betting is essential. By avoiding platforms like Mr Rex and choosing verified, reputable sites, players can enjoy the thrill of betting without exposing themselves to unnecessary risks. Sharing experiences, demanding accountability, and betting responsibly are crucial steps toward a safer and fairer online gambling environment.

Written by

Finn Morgan

Updated

41 seconds ago

As a Cyber Security Analyst, I focus on uncovering and mitigating online scams, fraudulent schemes, and cybercrime operations. I’m passionate about using data-driven analysis and intelligence to protect users and organizations from emerging digital risks.