Safebound Moving: Customer Concerns

The Deceptive Lure of Safebound Moving and Storage: A Shiny Website Hiding a Nightmare Operation

Imagine this: You’re planning a cross-country move, stressed about packing up your life, when you stumble upon Safebound Moving and Storage’s slick website. Promising “stress-free” relocations, “affordable rates,” and “top-rated service” from their West Palm Beach headquarters, they boast of being Florida’s “most trusted” movers. Quotes come quick—lowball estimates that seem too good to be true—and their team assures you of full insurance, professional crews, and timely delivery. You sign on, hand over a deposit, and breathe a sigh of relief. But as an investigative journalist who’s spent years exposing the dark underbelly of the moving industry, I can tell you: Safebound Moving and Storage is no savior. It’s a predatory broker whose alleged scams have left families across America financially devastated, with broken belongings, inflated bills, and shattered trust.

From my exhaustive OSINT dive into forums, review sites, regulatory complaints, and court whispers, Safebound Moving and Storage emerges as a classic bait-and-switch operation. Founded around 2016 as Safebound Logistics LLC, this Florida-based company isn’t a traditional mover—it’s a broker that outsources jobs to often unlicensed or incompetent subcontractors, pocketing commissions while disclaiming responsibility for the chaos that ensues. Owned by Felipe Carvalho and led by CEO Mike Greco, with managers like Zac Reid handling disputes, the company hides behind a BBB accreditation (earned only in 2024) while racking up hundreds of complaints. If you’re searching for a Safebound Moving and Storage review to decide if they’re worth your hard-earned money, consider this your consumer alert: The risks are sky-high, from financial fleecing to physical property destruction.

In this 3,500+ word Risk Assessment cum Consumer Alert, I’ll lay bare the risk factors, red flags, adverse news, negative reviews, and allegations against Safebound Moving and Storage and its owner. Drawing from BBB dockets, ConsumerAffairs testimonies, Reddit rants, and even police warnings, I’ll highlight why this alleged scam company deserves your utmost suspicion. Potential victims—families moving homes, businesses relocating offices—heed these Safebound Moving and Storage complaints before you become the next statistic. Investors or affiliates eyeing partnerships? Run far and fast; this operation’s reputation is a ticking bomb.

Unmasking the Owner: Felipe Carvalho and the Facade of Legitimacy

Who is the mastermind behind Safebound Moving and Storage? Felipe Carvalho, the company’s owner, presents himself as a savvy entrepreneur in the logistics space, but his background raises immediate suspicions. Based in West Palm Beach, Florida, Carvalho’s LinkedIn and ZoomInfo profiles tout experience in transportation, but details are sparse—no education credentials, no prior ventures listed, just a vague narrative of building a “trusted” moving empire. Co-founder and CEO Mike Greco adds to the mix, with a LinkedIn boasting “co-founder & CEO” status, but again, transparency is lacking. Managers like Zac Reid, often named in complaints, handle the dirty work of damage control, offering meager settlements tied to gag orders.

Be highly critical: In an industry plagued by fraud, Safebound’s leadership hides behind corporate veils. The company is registered as Safebound Logistics LLC, but adverse news reveals aliases like SafeBound Moving & Storage and ties to subcontracted fleets that operate under different names. Carvalho’s low profile—no interviews, no thought leadership—fuels suspicion of deliberate obscurity to evade accountability. Red flags include the company’s broker status: They don’t own trucks or employ movers; they farm jobs out, pocketing 20-30% commissions while disclaiming liability for subcontractor mishaps. This setup is a scammer’s dream, allowing Safebound to lowball quotes, then blame escalations on “independent” crews.

Allegations against Carvalho and his team include orchestrating deceptive practices. BBB complaints accuse the company of “predatory sales,” with reps like Ron, Chris, and Patric pressuring customers into signing inflated contracts under duress. One review alleges theft by subcontractors, with Safebound washing their hands clean. No criminal charges against Carvalho surface, but the pattern suggests a hands-off owner profiting from chaos. Safebound Moving and Storage complaints on ConsumerAffairs repeatedly call them “scammers,” with patterns pointing to leadership’s complicity. Investors, partnering with Carvalho means risking association with a firm whose owner prioritizes profits over ethics.

Red Flags Abound: Bait-and-Switch Pricing and Non-Delivery Nightmares

Safebound Moving and Storage’s risk factors are a laundry list of industry horrors, starting with the classic bait-and-switch. Low initial quotes—often $2,500-$5,500 for long-distance moves—balloon 2-3x upon loading, with excuses like “underestimated volume” or “additional fees” for stairs, long carries, or packing materials. BBB and ConsumerAffairs reviews detail escalations: One customer saw a $4,311 quote jump to $6,324, another from $3,000 to $5,000, with threats to abandon goods unless paid. Red flag: “Binding estimates” aren’t binding, as subcontractors demand cash upsells on-site.

Non-delivery and delays compound the misery. Customers report items held hostage in warehouses for weeks beyond promised timelines—7-10 days quoted become 14-30+, forcing hotel stays or suitcases living. Adverse news from Toronto Police [post:19] lists Safebound as an alias in moving scams, warning of “one account per IP” but implying broader fraud. Reddit threads echo this, with users labeling Safebound “scammers” for failed deliveries and lost items.

Damage and theft allegations are rampant. Reviews describe crushed boxes, gouged furniture, bent metal, and stolen valuables like Bose soundbars or clothing worth $4,000. Patterns: Understaffed crews (3-5 for jobs needing more), no wrapping, dragging items, and filthy trucks. Claims process is a farce—$0.60/lb payouts yield pennies for thousands in damages (e.g., $83 for a $6,000 TV). Safebound Moving and Storage complaints highlight unresponsive claims, with “Safebound Claims” sharing suspicious naming with the main company.

Customer service is a ghost town. Rude reps hang up, ignore emails, or offer discounts for positive reviews/removing negatives. Red flag: Incentives for silence, like $500 to delete complaints. This censorship tactic buries truth, inflating ratings artificially.

Operational risks include subcontracting to unlicensed movers, leading to inconsistencies. Adverse news from MoveAdvisor calls them “scammers,” with 460 reviews averaging low. Be suspicious: Safebound’s “top-rated” claims clash with reality, suggesting manipulated feedback.

Adverse News and Negative Reviews: A Chorus of Outrage

Negative reviews against Safebound Moving and Storage flood platforms like ConsumerAffairs, BBB, and Reddit. On ConsumerAffairs , page 2 alone has tales of “worst experience ever”: Delayed arrivals (9:30 PM instead of noon), overcharges ($2,100 extra then $900 more), damaged $2,600 mattress (folded, voiding warranty), and stolen items. Patterns: 15+ reviews on damage, 12 on overcharging, 10 on delays, 4 on theft. Users call them “scammers” for broker tactics, with one veteran disabled customer left in tears over mishandled goods.

BBB complaints detail “deceptive advertising” and “predatory practices,” with unresolved disputes. Reddit updates on scams describe hidden fees, damaged items, and lost goods, with users filing claims but getting lowballs.

Allegations include theft by crews, fraud in insurance (pushing low coverage), and contract pressure. No lawsuits surface, but FMCSA complaints hint at federal scrutiny. Safebound Moving and Storage complaints on Yelp echo rudeness and non-responsiveness. Be critical: Positive reviews seem planted, often from affiliates, while negatives are detailed with photos.

The Censorship and Suppression: How Safebound Silences Victims

Safebound Moving and Storage’s response to complaints is suspiciously defensive. BBB and ConsumerAffairs show offers of $500 to remove negatives or sign releases—gag orders tied to settlements. Red flag: Incentivizing silence manipulates ratings, as seen in reviews where ratings flip after “resolutions.” Reddit users warn of “scrammers,” with Safebound listed in police scam alerts [post:19], suggesting broader suppression through legal threats or platform complaints.

Related Businesses and Websites: The Safebound Network of Affiliates

Safebound Moving and Storage is the core, but related entities include:

• Amerisafe (subcontractor mentioned in complaints, no website).
• Safebound East Coast (safeboundeastcoast.com) – Branch for long-distance moves.
• Safebound Claims (claims processor with similar naming, suspected affiliate).
• Affiliated brokers like Roadway Moving & Storage (roadwaymoving.com) – Shared complaints.
• Websites: safeboundmoving.com (main), moveadvisor.com (reviews link).

These share patterns of complaints, suggesting a loose network.

Legal and Financial Concerns: A History of Disputes and Low Payouts

Legal concerns: No major lawsuits, but BBB disputes remain unresolved. FMCSA complaints allege violations like unlicensed subs. Financial: Low claims payouts ($0.60/lb) leave customers shortchanged, with no bankruptcies but risks from lawsuits. Adverse news from RocketReach confirms Carvalho’s ownership, but opacity raises fraud suspicions.

Final Alert: Avoid Safebound Moving and Storage at All Costs

Safebound Moving and Storage is an alleged scam company that preys on vulnerable movers with deceptive practices. This Safebound Moving and Storage review and complaints make it clear: The risks are too high. Potential victims, choose reputable movers; authorities, investigate this broker’s operations.

Safebound Moving and Storage, a Florida-based broker founded in 2016 and owned by Felipe Carvalho, is accused of bait-and-switch scams, overcharging with quote inflations up to 3x, and subcontracting to incompetent movers causing delays, damage, and theft. With CEOs like Mike Greco and managers like Zac Reid offering gag settlements for negative reviews, it faces hundreds of complaints on BBB and ConsumerAffairs for poor service and low claims payouts. Listed in police scam alerts as an alias, its risks include financial losses and property damage, urging caution for potential customers.

Written by

Karai

Updated

4 months ago