BGASC.com Faces Complaints Over Delayed Orders

In the realm of online precious metals dealers, BGASC.com (Buy Gold and Silver Coins) positions itself as a prominent player. However, beneath its polished exterior lies a tapestry of consumer complaints, legal disputes, and potential risks that warrant thorough examination. This report delves into the various facets of BGASC.com’s operations, scrutinizing customer feedback, legal entanglements, and other pertinent factors to provide a comprehensive risk assessment.

Company Overview

BGASC.com is a California-based company specializing in the sale of gold, silver, and other precious metals. According to their website, they aim to be the kind of dealer they would want to trade with: to be in stock, ship fast, offer fair and reasonable prices, and operate honestly and efficiently. They claim to be one of the largest coin and bullion dealers in the United States, boasting an A+ rating from the Better Business Bureau (BBB) and affiliations with reputable organizations such as the Professional Coin Grading Service (PCGS) and the Numismatic Guaranty Corporation (NGC).

Consumer Complaints and Customer Feedback

Despite the company’s assertions of reliability, consumer feedback paints a less favorable picture. A significant number of customers have reported issues ranging from delayed shipments to poor customer service. For instance, a review on Trustpilot dated May 26, 2025, details a customer’s experience of purchasing gold, only for the order to be flagged for additional information after the payment had cleared. The reviewer expressed frustration over the lack of communication and the subsequent delays.

Further compounding these concerns, reviews on the BBB website highlight instances of canceled purchases due to discrepancies between billing and shipping addresses, as well as allegations of being scammed and mistreated by customer support.

Legal Disputes and Allegations

BGASC.com has not been immune to legal challenges. In 2015, the company was involved in a federal class action lawsuit filed by Andrew Roseman, alleging that BGASC and its associates sold silver “rounds” misrepresented as coins without proper disclosure. The case, which was settled in 2016, resulted in a partial class action settlement with BGASC agreeing to certain terms.

Additionally, BGASC’s involvement in the bankruptcy proceedings of Republic Metals Corporation (RMC) raises questions about its financial stability. Documents from the Southern District of New York Bankruptcy Court indicate that BGASC was listed as a creditor in RMC’s Chapter 11 case, suggesting potential financial entanglements that could impact BGASC’s operations.

Financial Stability and Bankruptcy Concerns

While BGASC.com claims to own all of its inventory and not take on any debt, thereby mitigating bankruptcy risks, the company’s association with RMC’s bankruptcy proceedings casts doubt on these assertions. The involvement in RMC’s Chapter 11 case could indicate financial vulnerabilities that may affect BGASC’s ability to fulfill orders or maintain operations in the long term.

Reputational Risks and Adverse Media

The accumulation of negative customer reviews, legal disputes, and financial uncertainties contribute to a tarnished reputation for BGASC.com. Media outlets have reported on these issues, highlighting concerns about the company’s business practices and customer service. Such adverse media coverage can erode consumer trust and deter potential customers from engaging with the company.

Risk Assessment

Consumer Protection Risks: The prevalence of customer complaints regarding delayed shipments, poor customer service, and order cancellations indicates significant consumer protection risks. Potential customers should exercise caution and consider these factors before making a purchase.

Scam and Fraud Risks: Allegations of being scammed and mistreated by customer support, coupled with legal disputes over misrepresentation, suggest potential fraud risks associated with BGASC.com’s operations.

Legal and Financial Risks: The company’s involvement in legal disputes and its association with RMC’s bankruptcy proceedings point to underlying legal and financial risks that could impact its stability and ability to fulfill orders.

Reputational Risks: The accumulation of negative reviews and adverse media coverage contributes to reputational risks that could deter potential customers and harm the company’s long-term viability.

Expert Opinion

In light of the findings presented, it is prudent for consumers to exercise caution when considering transactions with BGASC.com. While the company presents itself as a reputable dealer in precious metals, the accumulation of customer complaints, legal disputes, and financial uncertainties warrants a thorough evaluation. Potential customers should consider alternative dealers with more favorable reputations and a proven track record of reliability and customer satisfaction.

Written by

Finn Morgan

Updated

1 week ago

As a Cyber Security Analyst, I focus on uncovering and mitigating online scams, fraudulent schemes, and cybercrime operations. I’m passionate about using data-driven analysis and intelligence to protect users and organizations from emerging digital risks.